Terms of service

Booking

A booking is confirmed when you see the confirmation page and receive the confirmation email. Times shown are in America/Los Angeles, and we aim to arrive within the booked slot.

Prices and deposits

The price shown when you book is the price. Some services require a deposit, paid by card through Stripe at the time of booking; the balance is due at the visit. The deposit comes off the total - it is not an extra charge.

Changing or cancelling

Use the link in your confirmation to move or cancel your appointment up to 24 hours before it starts. Cancel in that window and any deposit is refunded to the card you paid with.

Inside 24 hours, changes are by arrangement - email or call us and we will do what we can. Deposits are not automatically refunded for late cancellations or if nobody is home, because the slot can no longer be offered to anyone else.

Access

We need someone over 18 at the property and reasonable access to the equipment. If we cannot get to the filters, we will do what we can and the visit still counts as taken.

Text messages

Giving us your mobile number means agreeing to receive texts about your booking: a confirmation, a reminder the day before, and notices if something changes. Message frequency depends on your bookings. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of texts does not cancel your appointment - you will still get email.

Service area

We only serve certain ZIP codes, which is why we ask for yours first. That list changes as we grow.

Liability

We carry out the work with reasonable care and skill. We are not responsible for pre-existing faults in your system, and we will tell you rather than attempt a repair we are not equipped for.

Contact

hello@changethefilter.com · +15555550100